Denials resolved, AR days reduced.
How an independent orthopedic group uses Earnest to keep denials and unpaid claims moving, recover biller capacity, reduce A/R time, and increase free cash flow.
Snapshot
- Customer
- Physician-owned orthopedic group
- Setting
- Multi-provider practice with in-house ASC
- Time to Go-Live
- 6 weeks
The Challenge
Claim follow-up does not scale with headcount alone. The A/R team spent its days bogged down by time-consuming denials. On top of that, follow-ups were not happening consistently, which meant many status checks slipped through the cracks. Billers would skip checking the portal or placing a call when necessary. Every new physician and increase in ASC volume made the backlog harder to control, pushing A/R days higher and delaying reimbursement the practice had already earned.
The Solution
Earnest's AI agent checks portals, places calls, works denials, resubmits claims, and submits appeals, freeing up the A/R team's bandwidth. Consistent follow-up keeps claims from sitting untouched, gives the A/R team a clear worklist, and moves more outstanding reimbursement toward payment without adding another biller.
The Results
See how Earnest can fit into your revenue cycle.
Let's Chat“We have two open biller roles we haven't been able to fill. Earnest helps us keep claims moving before we add another hire.”