Privacy Policy

Scope of This Notice

This Policy applies to your use of our Services. Capitalized terms used in this Privacy Policy and not otherwise defined shall have the meanings provided for those terms in Earnest RCM's Terms of Service, which are incorporated into this Policy by reference.

Personal Information We Collect

Information You Provide to Us

Personal information you provide to us through the Service or otherwise may include:

• CONTACT DATA, such as your first and last name, email address, billing and mailing addresses, phone number, and organizational affiliation.
• PROFILE DATA, such as your username and password that you may use to establish an online account with us, gender identity, preferred pronoun, interests, preferences, information about your participation in our promotions and surveys, and any other information that you add to your account profile.
• COMMUNICATIONS that we exchange, including when you contact us with questions or feedback, through social media or otherwise.
• SURVEY DATA, such as survey responses and demographic information, which you provide when you choose to participate in our surveys.
• PAYMENT DATA, such as payment card information.
• MARKETING DATA, such as your preferences for receiving communications about our products, services, and activities, and details about how you engage with our communications.
• OTHER INFORMATION that we may collect which is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise described at the time of collection.

Third Party Sources

We may combine personal information we receive from you with personal information we obtain from other sources, such as:

• PUBLIC SOURCES, such as social media platforms.
• BUSINESS PARTNERS, such as companies that have entered into joint marketing relationships or other joint ventures with us.

Automatic Data Collection

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, your activity over time on our sites and other online services, and your interactions with our marketing communications such as:

• DEVICE DATA, such as your computer or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information such as city, state or geographic area.
• ONLINE ACTIVITY DATA, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.

Cookies and Similar Technologies

Like many online services, we may use the following technologies:

• COOKIES, which are text files that websites store on a visitor's device to uniquely identify the visitor's browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating analytics and online advertising.
• FLASH COOKIES, or locally-stored objects, which are used on websites for purposes similar to cookies but allow storage of a larger amount of data.
• WEB BEACONS, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

How We May Use Your Personal Information

We may use your personal information for the following purposes or as otherwise described at the time we collect it:

Service Delivery

We may use your personal information to:

• provide, operate and improve the Service and our business;
• establish and maintain your user profile on the Service;
• enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;
• communicate with you about the Service, including by sending announcements, updates, security alerts, and support and administrative messages;
• understand your needs and interests, and personalize your experience with the Service and our communications; and
• provide support for the Service, and respond to your requests, questions and feedback.

Research and Development

We may use your personal information for research and development purposes, including to analyze and improve the Service and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

Marketing and Advertising

We and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes:

• DIRECT MARKETING. WE MAY SEND YOU DIRECT MARKETING COMMUNICATIONS AS PERMITTED BY LAW. YOU MAY OPT-OUT OF OUR MARKETING COMMUNICATIONS AS DESCRIBED BELOW.
• INTEREST-BASED ADVERTISING. We may contract with third-party advertising and social media companies to display ads on our Service and other online services. These companies may use cookies and similar technologies to collect information about you (including the data described in the automatic data collection section above) over time across our Service and other online services and use that information to serve ads that they think will interest you. You can learn more about your choices for limiting interest-based advertising in the Advertising choices section below.

Compliance and Protection

We may use your personal information to:

• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
• protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims);
• audit our internal processes for compliance with legal and contractual requirements and internal policies;
• enforce the terms and conditions that govern the Service; and
• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

How We May Share Your Personal Information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

• ACCOUNTS WITH MULTIPLE USERS. When you are connected to an account with multiple users, we may share any information in your account with the other users connected to the same account.
• AFFILIATES. Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
• BUSINESS PARTNERS. Companies that have entered into joint marketing relationships or other joint ventures with us.
• SERVICE PROVIDERS. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as information technology, hosting, customer relationship management and support, email delivery, advertising, marketing, and website analytics).
• ADVERTISING PARTNERS. Third party advertising companies that collect information about your activity on the Service and other online services to help us advertise our services, and/or use customer lists that we share with them to deliver ads on their platforms on our behalf to those customers and similar users.
• PROFESSIONAL ADVISORS. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
• AUTHORITIES AND OTHERS. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate. Earnest RCM may disclose your Personal Information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Earnest RCM; (b) protect and defend the rights or property of Earnest RCM; and (c) act under exigent circumstances to protect the rights, property, or personal safety of users of Earnest RCM, or the public.
• BUSINESS TRANSFEREES. Acquiring and other relevant parties to business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Earnest RCM or our affiliates (including, in connection with a bankruptcy or similar proceedings).

Clauses

Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by Earnest RCM. Earnest RCM has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of websites you choose to link to from Earnest RCM so that you can understand how those websites collect, use, and share your information. Earnest RCM is not responsible for the privacy practices or other content on websites outside of the Earnest RCM website, platform, or applications.

"Do Not Track"

"Do Not Track" is a privacy preference that users can set in certain web browsers to signal to websites that you visit that you do not want to have your online activity tracked. We do not respond to or honor Do Not Track signals at this time.

International Users

Earnest RCM and its website, mobile application, and servers are based in the United States. However, your Personal Information may be transferred outside of the United States in cases where Earnest RCM's payment processors or service providers are located outside of the United States. By providing us with your information, you are accepting and agreeing to that transfer.

Data Retention and Deletion

Earnest RCM retains Personal Information for as long as you use our Services or as necessary to fulfill the purposes for which the information was collected, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, comply with pharmacy regulations, enforce our agreements, and comply with applicable laws.

Security of your Personal Information

We employ administrative, physical, and electronic measures designed to protect your information from unauthorized access. However, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your Personal Information is compromised as a result of a breach of security, we will notify you, as required by applicable law.

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. You can control communications such as emails and text messages by following the instructions within those communications to unsubscribe or manage preferences. Users may opt out of receiving any or all communications from Earnest RCM by contacting us as described below.

Declining to Provide Information

We need to collect personal information to provide certain services. If you do not provide the information we identify as mandatory, we may not be able to provide those services.

Children

The Service is not intended for use by children under 16 years of age. If we learn that we have collected personal information through the Service from a child under 16 without the consent of the child's parent or guardian as required by law, we will delete it.

Your Rights and Choices

You have the following choices with respect to your personal information.

Access, Update, or Delete Your Information

If you would like to access Personal Information Earnest RCM holds about you or request that we update or delete Personal Information about you from our systems, please contact us as described below with a description of your request. This functionality is also available to a limited capacity within our platforms and applications.

We will use reasonable efforts to honor your request. However, there may be circumstances where Earnest RCM is unable to provide access or delete your Personal Information, such as where the information is subject to legal privilege or would violate the privacy of another individual. To protect your privacy, Earnest RCM will take reasonable steps to verify your identity before granting access or making changes to your Personal Information.

Opt-out of Marketing Communications

We give you an opportunity to opt out of receiving announcements of certain information. You can control communications such as emails and text messages by following the instructions within those communications to unsubscribe or manage preferences. Users may opt out of receiving any or all non-required communications from Earnest RCM by contacting us as described below.

Cookies

Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser's settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Service and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org. We may use Google Analytics to help us understand user activity on the Sites. You can learn more about Google Analytics cookies at https://developers.google.com/analytics/resources/concepts/gaConceptsCookies and about how Google protects your data at http://www.google.com/analytics/learn/privacy.html. You can prevent the use of Google Analytics relating to your use of our Sites by downloading and installing a browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.

Advertising Choices

You can limit use of your information for interest-based advertising by:

• BROWSER SETTINGS. Blocking third party cookies in your browser settings.
• PRIVACY BROWSERS/PLUG-INS. By using privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies.
• PLATFORM SETTINGS. Google and Facebook offer opt-out features that let you opt-out of use of your information for interest-based advertising:
  • Google: https://adssettings.google.com/
  • Facebook: https://www.facebook.com/about/ads
• AD INDUSTRY TOOLS. Opting out of interest-based ads from companies participating in the following industry opt-out programs:
  • Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
  • Digital Advertising Alliance: optout.aboutads.info
  • AppChoices mobile app, available at https://www.youradchoices.com/appchoices, which will allow you to opt-out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance.
• MOBILE SETTINGS. Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.

You will need to apply these opt-out settings on each device from which you wish to opt-out.

Changes to this Privacy Policy

We reserve the right to modify this Policy at any time. The date this Policy was last revised is identified at the top of the page. All changes are effective immediately upon posting and, by accessing or using the Service after changes are posted, you agree to those changes. If the changes materially alter how we use or treat your Personal Information, we will notify you by email to the primary email address specified in your account and/or through a notice on Earnest RCM's website home page. Earnest RCM encourages you to periodically review this Policy to be informed of how Earnest RCM is using and protecting your information.

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