Benefits verified, at scale, without added headcount.
How a high-volume orthopedic practice uses Earnest to automate VOB checks across payer portals, voice AI, clearinghouses, and fax.
Snapshot
- Customer
- Orthopedic physician group
- Volume
- 570 VOBs per day
- Time to Go-Live
- 6 weeks
Consistent benefit checks, across every modality
Earnest coordinates fragmented payer sources into one verified eligibility record.
The Challenge
Verification of Benefits is fragmented across payer portals, phone calls, clearinghouses, and fax. Staff must piece together eligibility, plan details, and authorizations before they can confirm coverage or challenge an incorrect payer response. The work is high-volume, repetitive, and a constant drain on front desk capacity. Worst of all, contacting a patient too late can result in a no-show, leaving money on the table for the practice.
The Solution
Earnest deployed AI agents across payer portals, voice AI, clearinghouses, and fax. The agents verify eligibility and plan details, check practice-specific questions, and push back when payer responses or denials conflict with the available documentation. This work is completed more than a week in advance and repeated across multiple checks, giving the group time to react if a reschedule is necessary or a patient needs to be notified. The result is one Verification of Benefits workflow across every payer channel.
The Results
See how Earnest can fit into your revenue cycle.
Let's Chat“Our team used to piece this work together across portals, calls, clearinghouses, and fax. Earnest handles those channels in one workflow, so we can focus on the coverage issues that need attention.”